Orders and Payment
Before ordering any products from our website we advise that our customers call us on 01254 681082 to make sure that the product(s) you wish to purchase are available and we are able to deliver to your area.
Once confirmed, you can easily order items directly from our website by adding your desired product(s) to your shopping cart and proceeding through to checkout where delivery address and credit card details will be required and passed through our secure server for payment. Your credit card will be charged when you submit your order. Alternatively you can call us on 01254 681082 and place your order with one of our sales staff, or email firstname.lastname@example.org and one of our sales team will call you to take your order. All of our prices throughout our site include VAT.
From placing your order to receiving your goods our procedure is broken down into 3 easy steps to ensure a smooth, hassle free service:
- Order Acknowledgement – on receipt of your order, we will send you a confirmation email containing full details of your purchase. Please carefully check that all the information such as the product, delivery address and contact number is correct. If you notice any error, contact us immediately.
- Dispatch Arrangements – All stock items purchased for next day delivery will be despatched on the chosen day. For all other items you will receive an automated call or text prompting you that your goods are ready and to call us to arrange delivery.
- Delivery of your goods – Once steps 1 and 2 are successfully completed delivery will take place on the confirmed day. In the event that you miss your delivery, a card will be left with contact details to rearrange delivery. A second call out will be chargeable depending on location and payment will be required up front.